links for 2009-06-29

• Nick Bradbury: If You Want to Write Useful Software, You Have to Do Tech Support
  "Perhaps the thing I hated the most was that I rarely talked with the people who ended up using my software. I was given a list of requirements, told what was expected, and that was it. I never found out whether my work met the needs of those using it, never got to ask them how I could improve it, never knew if my software was a blessing or a burden to them."
  (tags: development programming)